Dubai Laws Contacts & Websites Guide 2025

Your Essential Guide to Dubai Government Contacts 2025

May 9, 2025

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Navigating the rules and regulations in a vibrant, ever-evolving city like Dubai can sometimes feel like a puzzle. Knowing who to call or where to click when you need official information is crucial, whether you're a long-term resident, a new expat finding your feet, a tourist enjoying the sights, or a business owner setting up shop

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. This guide is designed to be your go-to, practical resource, centralizing key government contacts and websites based on official data

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. We'll cover essential areas like visas, labor laws, business setup, real estate, police services, and more, making it easier for you to connect with the right authorities

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Central Hubs: Main Government Portals

Before diving into specifics, it's helpful to know the main gateways for government information. Think of these as your starting points

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. The official portal of the UAE Government, U.ae, is the primary unified platform for federal and local government services and information, covering everything from visas to business laws

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. You can reach them via their website (u.ae/en) or phone (80012), and they offer access to thousands of digital services and entity directories

. For Dubai-specific matters, the Dubai.ae portal, managed by Digital Dubai, provides information tailored to living, working, and visiting the city, linking to various services and entity websites

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Visas, Residency & ID Cards: ICP & GDRFA Contacts

Dealing with entry permits, residency, and your essential Emirates ID? Two main bodies handle this

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. The Federal Authority for Identity, Citizenship, Customs and Port Security (ICP) is the federal entity managing Emirates IDs (mandatory for residents), citizenship, federal visas, and customs across the UAE

. You can find them online at icp.gov.ae/en or call 600522222 for services like ID issuance/renewal, including the speedy 'Fawri' 24-hour service

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. For matters specific to Dubai visas and residency, the General Directorate of Residency and Foreigners Affairs - Dubai (GDRFA-Dubai) is your point of contact

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. Reach their 24/7 Amer support via their website (gdrfad.gov.ae/en), toll-free at 8005111, or internationally at +971 4 313 9999 for visa issuance, renewals, and entry/exit procedures

Work & Employment: MoHRE & Tas'heel Info

Understanding labor laws in the private sector is vital for both employers and employees. The Ministry of Human Resources & Emiratisation (MoHRE) is the key authority here, overseeing the UAE Labour Law, managing contracts, handling disputes, and promoting Emiratisation

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. Their website (mohre.gov.ae/en) and 24/7 call/WhatsApp line (600590000) are primary contact points for services like work permits, contract queries, and dispute resolution

. You can also connect via email (ask@mohre.gov.ae), online chat, or their app

. For accessing MoHRE services in person, authorized Tas'heel Service Centres act as delivery partners across the emirate; check MoHRE resources for specific centre locations

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Business Setup & Licensing: DET & Free Zones

Thinking of starting or managing a business in Dubai? The Dubai Department of Economy and Tourism (DET) is the main authority for licensing businesses on the mainland

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. They handle trade licenses, regulate economic activities, and offer guidance for setting up

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. While specific contact details require checking their official website, DET is the go-to for mainland operations

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. Alternatively, Dubai boasts numerous free zones (like DIFC, JAFZA, DMCC) each with its own independent authority for licensing and regulations

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. If you're considering a free zone, you'll need to contact that specific authority directly; lists can often be found via DET or the U.ae portal

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Housing & Real Estate: DLD, RERA, RDC & Ejari Contacts

Navigating Dubai's property market involves several key players under the umbrella of the Dubai Land Department (DLD)

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. The DLD is the main regulator for all real estate activities, handling property registration, title deeds, and valuations

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. You can reach them via their website (dubailand.gov.ae/en), toll-free at 8004488, or through the Dubai REST app

. Within DLD, the Real Estate Regulatory Agency (RERA) sets policies, regulates brokers and developers, and manages tenancy contracts via the mandatory Ejari system

. Use the DLD toll-free number (8004488) to connect with RERA for services like agent verification (check their RERA ID or the Madmoun QR code) or using the Rent Calculator

. For landlord-tenant disputes, the Rental Disputes Center (RDC), also part of DLD, is the judicial body to contact, again via the main DLD channels

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. Ejari registration itself is done via the REST app or approved centres

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Police, Safety & Emergencies: Dubai Police Contacts

For matters of law enforcement, safety, and emergencies, Dubai Police is the primary agency

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. In any emergency situation, dial 999 immediately

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. For non-emergency inquiries or reporting, the number is 901

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. Tourists needing security assistance can call 800 4438

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. Dubai Police offers numerous services online via their website and app, including reporting certain types of incidents (like eCrime) and accessing traffic services

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. Remember to check their official website or app for the most current online service details and contact options for specific departments

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Consumer Rights Protection: DET/CCCP Contact

Have an issue with goods or services purchased in Dubai? The Commercial Compliance & Consumer Protection (CCCP) sector, operating under the Department of Economy and Tourism (DET), is responsible for handling consumer complaints and ensuring fair trade practices

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. You can file a complaint or seek assistance by calling their dedicated hotline at 600 545555

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. For detailed procedures or online complaint forms, you'll typically need to navigate through the main DET website or look for the Dubai Consumer portal

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Legal System & Getting Help: Courts, Prosecution & Legal Aid

Understanding the judicial structure is key if you encounter legal issues. The Ministry of Justice (MoJ) oversees the federal system and offers some free legal consultation on court documents for eligible individuals

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. Dubai Courts handle most local cases (civil, criminal, labor, etc.) and offer services like case filing and notary public, plus the 'Shoor' legal aid program connecting litigants with volunteer lawyers

. You can reach Dubai Courts via WhatsApp (Suhail: +971 4 334 7777) or online chat

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. The Dubai Public Prosecution initiates criminal cases

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. For free legal aid, besides MoJ and Dubai Courts' Shoor program, the Community Development Authority (CDA) in Dubai runs a Legal Clinic (Hotline: 8003232 / 8002121, Email: legalclinic@cda.gov.ae) offering consultations, especially on family and child protection law

. While based in Abu Dhabi, the ADJD provides a good example of comprehensive free legal aid programs for low-income individuals

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. Specific website URLs and helplines for MoJ, Dubai Courts (main site), and Public Prosecution should be verified via official government portals

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Specific Situations: Customs, Health & Transport

Certain situations require contacting specific authorities. Dubai Customs manages the import/export of goods and enforces rules on banned/restricted items; check their official website for lists and contact details

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. If you're travelling with personal medication, especially controlled substances, you must follow regulations set by the Ministry of Health and Prevention (MoHAP); consult their website for guidelines and potential pre-approval requirements

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. For anything related to roads, traffic, public transport (Metro, bus, tram), driver licensing, or vehicle registration (including Salik and Nol cards), the Roads and Transport Authority (RTA) is the entity to contact via their website or toll-free number 8009090

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. Again, specific URLs and helplines for Customs and MoHAP require checking official sources

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Personal & Family Matters: Civil Law & Wills Contacts

For non-Muslim residents dealing with family matters like marriage, divorce, or inheritance, specialized courts and mechanisms based on civil principles exist or are developing, moving away from Sharia application in these cases

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. The Abu Dhabi Judicial Department's Non-Muslim Personal Status Court is a prominent example of such a body

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. Similarly, for non-Muslim expats wanting to ensure their assets are distributed according to their wishes, the DIFC Wills Service Centre allows registration of English-language wills under common law principles for assets in Dubai and RAK

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. You'll need to check the official websites for the latest contact information and procedures for these specialized services

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Finding Professional Help: Lawyers, Consultants & Agents

Sometimes, you need professional assistance. When seeking legal help, understand the difference between UAE-licensed Advocates (who can represent you in local courts) and Legal Consultants (who offer advice but generally have limited court appearance rights, except perhaps in DIFC courts)

. Always verify a lawyer's or consultant's credentials via the Ministry of Justice or the Dubai Legal Affairs Department

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. For business setup, look for established consultants knowledgeable about DET, MoHRE, and free zone procedures

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. Crucially, if dealing with property, ensure your real estate agent is RERA-registered

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. You can verify their status using their Broker Registration Number (BRN) on the DLD website, via the Dubai REST or Dubai Broker apps, by checking their RERA ID card, or using the Madmoun QR code on listings

. Make sure their license is active (Green status)

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Hopefully, this guide serves as a valuable starting point for finding the right official contacts and websites in Dubai for 2025. Remember, regulations and contact details can change, so it's always best practice to double-check information directly with the official government sources listed here before proceeding

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. Keep this list handy – you never know when you might need it!

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