Unlock Your Dubai Home: Easy Steps to Get Internet & TV
May 10, 2025
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So, you're moving to Dubai! The excitement is real – the skyline, the opportunities, the lifestyle. But amidst the thrill, there's the practical stuff, and getting your home connected with internet, TV, and maybe even a landline is right near the top of the list 
[26]
[2]
[5]. In Dubai, your main choices for these services are Etisalat (now known as e&) and Du [26][2][5]. This guide is your straightforward, step-by-step companion to navigating the home internet installation process, based entirely on official requirements and typical resident experiences [26][5]. By the end, you'll feel confident knowing exactly what documents you need, how long it usually takes, and what costs to expect [26][5].
Before You Apply: Essential Groundwork
Honestly, getting your ducks in a row before you even think about applying for internet is the secret sauce to a smooth setup. Trying to apply without the right paperwork can lead to frustrating delays. There are a few non-negotiables you absolutely must have sorted first. You'll need a valid Emirates ID, which is the cornerstone of residency here [26]
[4][5]
[22]. You'll also need proof of where you live, typically a registered Tenancy Contract (known as an Ejari) or a Title Deed if you own the property; Du, in particular, emphasizes this [26][4][5]. And, of course, you need a valid UAE Residence Visa stamped in your passport [2][4][5]
[6]
[17]. Think of getting your DEWA (electricity and water) connection sorted too, as it's often tied into the whole residency and tenancy setup process [2]. Having these essentials ready makes the internet application process much easier [26][4][22][17].
Choosing Your Provider: Etisalat (e&) vs. Du
Dubai's home connectivity scene is dominated by two main players: Etisalat (e&) and Du [26][2][5]. While both offer similar bundles combining internet, TV, and landline services, there's a catch you need to be aware of. Sometimes, the building you move into might be exclusively served by only one of these providers [4][5]. So, before you get your heart set on a specific package, it's crucial to check with your landlord or building management to see which provider actually services your specific apartment or villa [4]. This guide focuses on the installation process once you know who your provider is, rather than comparing packages.
The Installation Process: Step-by-Step Guide
Selecting Your Package & Applying
First things first, you'll need to choose a package that fits your needs – think about internet speed, TV channels, and call inclusions [26]
[13]. Both providers offer bundled deals like Etisalat's eLife or Du's Home Plans [26][5]
[24]. Once you've picked, you can apply through various channels: online via their website or app (which sometimes comes with perks like waived installation fees), over the phone (Etisalat's number is 101), or by visiting a physical service centre [26]
[3][4][5][6][13]&size=28)
[20].
Gathering Your Documents
This is where having your paperwork ready pays off. The exact requirements can differ slightly:
•
For Du: You'll need your original Emirates ID (and possibly a copy) [26][4]. Like Etisalat, have your original passport and a copy with the valid visa page ready [4][5]. Crucially for Du, you must provide your Ejari-registered Tenancy Contract or Title Deed showing your name and address [26][4][5]. If applying in person, you might need a completed application form too [2].
Keep in mind, you generally need to be at least 21 years old to sign up for Du services, or you might need a No Objection Certificate (NOC) from someone older who takes responsibility [26][5][17]. You must be a UAE resident with a valid visa [26][2][5][6][22]. If someone else is applying on your behalf, an authorization letter and their ID copies might be needed [26][22].
Submitting Documents & Initial Payment
Once you have your documents, you'll submit them either by uploading them during an online application or presenting them at a service centre [26][4][5]. You'll also need to pay any applicable setup or activation fees, plus potential deposits for equipment [5]
[7]. This payment can usually be made online, through the provider's app, or at their service centre [4].
Scheduling the Technician Visit
The Technician's Visit: What to Expect
On the scheduled day, a technician will arrive – they should show you their ID badge 
[11]. Their main job is to get everything connected. This involves linking the fibre optic cable, installing the Optical Network Terminal (ONT – this box usually stays fixed to the property), setting up your Wi-Fi router and TV box, and connecting your landline if you opted for one [11]
[18]
[19]. The whole process typically takes about one to two hours for a standard setup [11][19]. They'll usually discuss the best spot for the router to maximize Wi-Fi coverage, considering your preferences [11][19]. If you're in a larger home like a villa, they might suggest extra gear like mesh Wi-Fi units or additional wiring for better reach, which could involve extra costs 
[8]
[12][19]. Before leaving, the technician should run tests (like a speed test) to make sure everything is working correctly and might give you a quick rundown of the services [11].
Service Activation
The good news is that your services often get activated very shortly after the technician finishes the installation, sometimes even on the same day [2][6]. Just be aware that billing usually starts either when you first log in or after a specific period (like 21 days) from your application date, whichever happens first [26][5].
How Long Does It Really Take? Understanding Timelines
So, how long does this whole Dubai internet installation journey take? After you submit your application and documents, expect a call to schedule the technician visit within 24 to 48 hours, though sometimes it might take Du up to three business days 
[25]
[1]
[10]
[15]. The actual appointment is often scheduled within a few days to a week [26][5][6]. Etisalat generally aims for visits within five to seven working days, while Du might sometimes be quicker, potentially scheduling within 24-48 hours after order submission [3][1][4]. All in all, you should realistically budget about one week from application to having active services [26][5][6]. Of course, delays can happen due to incomplete documents, busy schedules, or unexpected technical snags 
[9]. The best advice? Apply as soon as you have your Emirates ID and Ejari sorted to avoid moving into a disconnected home [2].
Breaking Down the Costs: Setup Fees & Charges
Let's talk money. Besides your monthly plan cost, there are some one-time fees involved in getting your home internet setup in Dubai.
•
One-Time Setup Fees: Etisalat often quotes an installation charge of AED 199 plus VAT for its eLife packages, but keep an eye out for online application deals or promotions, as this fee is frequently waived [26][13][20]
[16]. If you're only getting a landline, the fee is around Dhs 180 [6]. Du typically has an activation fee of AED 200 plus VAT for its Home plans, covering installation and setup [1][7]. Like Etisalat, Du sometimes runs promotions offering free installation [1][16]. For a landline-only setup with Du, the cost is Dhs 200, which includes a handset [6].
•
Equipment Costs/Deposits: Generally, Etisalat includes the Wi-Fi router and TV set-top box with their bundles at no extra upfront cost [13][20]. However, if you need enhanced Wi-Fi coverage using their mesh system (Full Home WiFi), that might incur an additional monthly charge or exit fees if cancelled early [12]. Du might ask for a refundable deposit for the TV set-top box (around AED 150) and potentially a service deposit of AED 200, though this service deposit might be waived if you set up automatic payments via credit card [26][7].
•
Relocation Fees (If Moving Homes): If you move within Dubai and need to transfer your service, Etisalat charges AED 150 plus VAT for relocation [25][26][3]
[21][10][18]. Be aware that extra cabling at the new place could mean additional charges [25][3]. Du charges AED 100 plus VAT for their relocation service [25][26][10].
•
Other Potential Charges: Downgrading your package might incur a fee (e.g., AED 100 with Etisalat) [26]. If you need a technician visit for an issue not caused by the provider's network, Etisalat might charge AED 150 [26]. Be very mindful of early termination charges; cancelling your contract before the minimum period (often 12 or 24 months) can result in significant fees [26][1][4][12]. Lastly, remember that a 5% Value Added Tax (VAT) applies to most telecom fees and services in the UAE [26][4][10].
Important Considerations & Variations
While the basic steps are consistent, a few factors can influence your home internet setup experience in Dubai.
•
Apartment vs. Villa: Most modern apartment buildings in Dubai come pre-wired for fibre optic internet by either Etisalat or Du, often making installation simpler [5][8][14]. Just plug and play, more or less, once the technician connects the main equipment [8][14]. Remember, you'll need your DEWA connection set up first, which involves a security deposit (typically AED 2,000 for apartments) [2]. Villas, especially larger ones, might need extra internal wiring or mesh Wi-Fi systems to get good coverage everywhere, potentially adding to the complexity and cost [19][12]. The DEWA deposit for villas is also usually higher (around AED 4,000) [2].
•
Location Matters: As mentioned, some buildings or communities might only be served by one provider, limiting your choice [4][5][6]. It's always best to confirm with your landlord which provider covers your specific unit before applying [4]. Newer developments generally boast modern infrastructure, potentially making installation smoother [8][14].
•
Moving Home (Service Transfer): If you're moving within Dubai, you'll need to inform your provider, give them your old and new address details, schedule the disconnection and reconnection, and pay the relocation fee [25][26][3][21][10][15][18]. Crucially, remember to take your router, TV box, and cables with you, but leave the wall-mounted ONT box behind [25][3][21][10][18]. If you're moving to a different emirate, you might need to cancel your current plan and start a new one [25][15].
Pro Tips for a Smooth Setup (Especially for New Expats)
Moving to a new country has enough challenges; getting your internet sorted shouldn't be one of them. Here are a few final tips for a hassle-free experience:
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